Your information and privacy

Information you provide

When you use an inquiry form, the scheduling calendar, or website contact options, VivaFreq and the service providing that feature process the contact details, messages, and scheduling information you submit so VivaFreq can respond. Do not include passwords, private customer records, or other sensitive business information. VivaFreq does not sell personal information.

Services that support the contact process

Unsent inquiry details are saved only in the current browser tab for up to 24 hours to survive a reload. Consent and security tokens are not saved. The saved draft is cleared after confirmed submission. If browser storage is unavailable, the form warns you to copy your message before reloading. Do not use the form for sensitive records.

VivaFreq uses Cloudflare Turnstile to protect its inquiry form from automated abuse and to verify requests to any available AI features. Cloudflare’s privacy policy and Turnstile Privacy Addendum explain this processing. We use Cloudflare infrastructure to store and process inquiry records, Resend to deliver inquiry confirmations and owner notifications, and Google Calendar and Google Meet to schedule and conduct calls. These providers process only the information needed to provide their part of the contact or scheduling service under their respective privacy terms.

Homepage guidance

The homepage message starter does not send your description to an AI provider. Continuing keeps your notes in the current tab for up to 30 minutes and carries them into an unsent inquiry draft for review. Nothing goes to our team until you submit the form.

Optional voice input

The microphone starts only when you choose it and grant browser permission. Your browser may send audio to its speech recognition service; processing is not guaranteed to stay on your device or work offline. VivaFreq does not record or store that audio. Review and edit the text before continuing. Speaking does not submit it. Avoid sensitive information, or type instead.

Other AI features, when available

Separate AI features, when available, send the project description and relevant conversation context you choose to provide to Cloudflare Workers AI to generate a response. If the configured Cloudflare service is temporarily unavailable or reaches its free allowance, the same context may be sent to Groq when backup processing is enabled. It is not a person and does not provide a binding quote or complete technical assessment. Do not enter passwords, private customer records, or confidential business details. You can book a consultation without using AI.

The assistant uses a temporary browser cookie and server-side usage counters to limit automated abuse. Network identifiers are hashed for these limits rather than stored as raw IP addresses. Conversation context may be kept temporarily in the current browser tab to let you continue after refreshing. AI text is not sent to website analytics. An outline is not a submitted inquiry: use the contact form to send it to our team. Information submitted through that form is handled as an inquiry under the sections above.

Website measurement

Basic website analytics record browser sessions, page views, and explicit actions such as selecting an offer or clicking a booking link. These events do not include the names, email addresses, phone numbers, or messages entered into contact or scheduling tools. A calendar merely appearing on a page is not treated as booking interest.

Measurement also records campaign labels and referring website domains. A random browser identifier and a session identifier are stored on the device and converted into short-lived one-way hashes for daily unique-visitor estimates. VivaFreq does not store an IP address in this analytics table. Internal testing and recognized automated tools are reported separately. A booking is only treated as complete when it appears in the scheduling system.

VivaFreq also uses Google Analytics to understand general website traffic, acquisition channels, page engagement, and conversion actions. Google Analytics may process device, browser, approximate location, referral, and interaction information in accordance with Google's terms and privacy practices. VivaFreq does not send names, email addresses, phone numbers, form contents, or chat messages to Google Analytics. Devices marked for internal VivaFreq testing do not load Google Analytics.

Data questions

You may raise privacy, retention, access, or deletion questions before providing project data. Email patrick@vivafreq.com with the subject “Privacy question.”